Exchanges and Returns
Our product exchange policy aims to provide customers with total security regarding the products purchased in our store. Free products are not eligible for exchanges under any circumstances. All our products come with a warranty against manufacturing defects. We also offer exchanges for products that differ from the one ordered by the customer. If you receive a product with a manufacturing defect or different from what you ordered, please follow the steps below to request an exchange:
Notify our team about the issue via email ([email protected]), sending clear photos or videos of the defective product or the wrong product you received, within 7 days of receiving it. Please note, we will not process exchanges or refunds after this period. Your complaint will be reviewed within a maximum of 2 business days. If the issue is confirmed, we will contact you via email, and you may choose one of the following options:
- Receive a refund for the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon for the value of the product to use in future purchases.